PLEASE CAREFULLY READ THESE TERMS AND CONDITIONS OF USE BEFORE USING THIS WEBSITE AND APPLICATION. By placing an order through First Dry Clean, you agree to the following terms and conditions:
First Dry Clean partners with privately owned dry cleaners in your area (Laundry Partners). We do our best to ensure that our Laundry Partners adhere to the service schedule. However, we are not able to guarantee turnaround times with extenuating circumstances, such as weather, etc. First Dry Clean assumes no responsibility for any damages that may be incurred due to a delay in service.
All orders must go through the First Dry Clean app. The primary form of payment for First Dry Clean is via Credit Card through our App. We accept Visa, MasterCard, American Express, Discover, Diners Club and JCB.
Orders that have not been paid for will not be delivered to the scheduled address. The customer will have 30 days to pay for the order, otherwise the order will be considered abandoned and becomes property of First Dry Clean to be donated to charity.
Any lost items must be reported to your First Dry Clean Laundry Partner via the First Dry Clean app within 5 business days. First Dry Clean makes its very best reasonable effort to keep track of the items our Laundry Partners process. We will review all lost item claims on a case by case basis. Any items determined lost by a First Dry Clean Laundry Partner will be reimbursed in accordance with the International Fabricare Fair Claims Guide. Items will be announced as lost or found by First Dry Clean 30 days after the initial claim is filed.
When using our “Leave at Door” option, First Dry Clean is not responsible for your items before they are picked up or after they are delivered. It is the customer’s responsibility to ensure the safety of the order items during the aforementioned times.
While First Dry Clean and the First Dry Clean Laundry Partners make an effort to keep track of the items you may have forgotten about, we are not responsible for loose items such as jewelry, watches, cash, cufflinks, broaches, pins, etc. left in the pockets of your items. We request, and strongly encourage our customers to remove these items prior to placing your order through First Dry Clean, as we, in addition, cannot be held responsible for damages to your garments from pens, gums, lipstick, etc.
First Dry Clean, Inc. and the First Dry Clean Laundry Partners follow the standards and policies set forth by the Fabricare Industry and the International Fabricare Institute. We exercise the utmost care in cleaning and processing garments entrusted to us and use such processes which are best suited to the nature and conditions of each individual garment. We cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing. We cannot guarantee against color loss, color bleeding, and shrinkage; or against damage to weak and tender fabrics; or against damage to ancillary items such as belts, buttons, beads, ties or zipper pulls. First Dry Clean Laundry Partners assume liability with respect to any items determined to be damaged by a First Dry Clean Laundry Partner. The customer will be reimbursed in accordance with the International Fabric care Fair Claims Guide.
Any damaged items must be reported to your First Dry Clean Laundry Partner via the First Dry Clean app. The item must be scheduled to be returned to your First Dry Clean Laundry Partner for inspection within 5 business days after the damage is initially reported via email.
Any personal property that is found and appears to have value will be removed and placed in storage for 30 days. If items are left unclaimed after 30 days, all property will be donated to charity.
The “Starch” option available during the checkout process is available, and free, only for the “Office Shirt (Hanger)” and “Office Shirt (Fold).” If you would like a number of different Starch modes for other items, please write your requirements into the “Note” section of your checkout or you can submit your order by our “Order by Item” option on the Home Page.
First Dry Clean Inc ("First Dry Clean") operates firstdryclean.com and may operate other websites. It is First Dry Clean policy to respect your privacy regarding any information we may collect while operating our websites.
Like most website operators, First Dry Clean collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. First Dry Clean purpose in collecting non-personally identifying information is to better understand how First Dry Clean visitors use its website. From time to time, First Dry Clean may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
First Dry Clean also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on firstdryclean.com blogs/sites. First Dry Clean only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.
Certain visitors to First Dry Clean websites choose to interact with First Dry Clean in ways that require First Dry Clean to gather personally-identifying information. The amount and type of information that First Dry Clean gathers depends on the nature of the interaction. For example, we ask visitors who sign up at firstdryclean.com to provide a username and email address. Those who engage in transactions with First Dry Clean are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, First Dry Clean collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with First Dry Clean. First Dry Clean does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
First Dry Clean may collect statistics about the behavior of visitors to its websites. First Dry Clean may display this information publicly or provide it to others. However, First Dry Clean does not disclose personally-identifying information other than as described below.
First Dry Clean discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on First Dry Clean behalf or to provide services available at First Dry Clean websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using First Dry Clean websites, you consent to the transfer of such information to them. First Dry Clean will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, First Dry Clean discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when First Dry Clean believes in good faith that disclosure is reasonably necessary to protect the property or rights of First Dry Clean, third parties or the public at large. If you are a registered user of an First Dry Clean website and have supplied your email address, First Dry Clean may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with First Dry Clean and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. First Dry Clean takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
If First Dry Clean, or substantially all of its assets, were acquired, or in the unlikely event that First Dry Clean goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of First Dry Clean may continue to use your personal information as set forth in this policy.