FAQ’s

We are happy to answer all of your questions.

Top FAQ’s

Q. What is First Dry Clean?

First Dry Clean is a mobile marketplace for dry cleaning and laundry pick-up and delivery. Through our smartphone app, we connect you to one of our Laundry Partners in your area. Our Laundry Partner picks-up your laundry, cleans it, and delivers it back to your specified address during your specified timeframe.

Q. Is First Dry Clean available in my area?

First Dry Clean is currently available in the Greater Charlotte area, the Greater Atlanta area, and Orange County, California. You can find further information on our service areas under the “Laundry Partner and Pricing” tab on our website. We are always expanding our service area. Sign up our newsletter to stay up-to-date on when First Dry Clean will come to your area.

Q. Do you have a delivery fee?

We offer free delivery on orders over $20. However, if your order is below $20, a delivery charge of $4.99 will be added to your order before checkout. This fee covers the cost of getting our couriers to and from our factory facilities in a timely manner.

Q. Can you pick-up and deliver my order if I’m not at home?

If you anticipate that you will not be available during your pick-up or delivery timeframe, you will select “Yes” for the “Leave at Door” option. By selecting “Yes,” you acknowledge that First Dry Clean and our Laundry Partners are not responsible for any stolen items.

Q. How do I download and sign up First Dry clean App?

Download our free iOS or Android app through iTunes or the Google Play store. Make an account with your address and phone number and place your first order.

Check out our video to how to download and sign up.

 

Other FAQ’s

Q. What’s the difference between Easy Order and Order by Item?

Easy Order makes placing an order even simpler. You simply put all of your clothes together in a bag for the driver to pick up. Once your clothes arrive at our Laundry Partner’s facilities, your items will be sorted and cleaned. We recommend this option for making the ordering process faster and easier for you.

Order by Item requires a bit more time. Through this tab, you will be prompted to enter the number of each clothing items you are sending to be cleaned. Order by Item allows you to be more selective about the services you would like.

Q. Do I need to separate my laundry in a certain way?

There is no need to separate your order before your order is picked up. Our Laundry Partners will separate your items based on material when it arrives at their state-of-the-art cleaning facilities.

Q. How do you accept special cleaning requests?

We want our customers to be completely satisfied with the cleaning of their laundry and dry cleaning. Therefore, we encourage you to make notes about specific instructions you have about your clothing items under the “Note” section available during the checkout process. We have several automatic options available: three levels of Starch on Office Shirts (light, medium, heavy) and two options for order packaging (hanging, folded).

Q. What is the difference between dry-cleaning and laundering?

Dry-cleaning is best for more delicate materials such as silk, satin, and wool. Such materials tend to shrink when cleaned with water, hence our use of dry cleaning methods. Laundering combines traditional water washing methods with high quality cleaning products that leave your items fresh and clean.

Q. Should I launder or dry-clean my dress shirts?

If you select “Order by Item,” you should reference your dress shirt tag for the proper form of cleaning but if you are unsure you can call us up with any questions. If you select “Easy Order,” we’ll help you decide if you need dry-cleaning or laundering and only charge you accordingly.

Q. Do you offer a Starch option?

You are able to select if you want your clothes starched during the checkout process. You are able to select the level of starch: light, medium, heavy. Starch is free for Office Shirts. If you would like a number of different Starch modes for other items, please write your requirements into the “Note” or you can also submit your order by our “Order by Item” tab.

Q. What happens if I miss my pickup or delivery?

If our courier arrives and there is no one available to give/receive the pick-up/delivery order or the order has not been placed out for the courier to collect, a “no-show fee” of $4.99 will be charged to your account. You can change your pick-up or delivery time to avoid this charge.

Q. How do I change my pick-up or delivery time?

After opening our app, go to “My Account”, click “Orders”, select the order and then time slot for which you would like to change the pick-up delivery time for.

Q. How does First Dry Clean price their services?

Our costs are rooted in the high-quality products and proven effective processes to launder and dry-clean your items while still maintaining competitive prices to provide you with the services you want. You can view our prices after creating an account through our mobile app.

Q. Is there an order minimum?

We do not have an order minimum for dry cleaning. However, we do have a minimum of 10 pounds (lbs.) for “Wash/Dry/Fold” orders. This is simply to ensure there is enough weight to run our machines.

Q. How do I pay for my order?

You will pay for your order using a credit card through the First Dry Clean app. We accept Visa, MasterCard, American Express, Discover, Diners Club and JCB. Your credit card information will be entered during the checkout process.

One thing you should note, when you place your 1st order we will charge your card an initial $1 fee that will be returned to you within 48 hours. We won’t charge you for our services until your items are freshly dry-cleaned and laundered.

Q. How do I add a credit card to my account?

Before you submit a new order, you can add an additional card to your account. This is available at the bottom of the “Submit Order” page. Select “Credit Card”. A pop up will appear allowing you to “Add” an additional payment option.

Q. How do I use my coupon?

Your coupons are automatically saved under your account. Prior to submitting your order, select the “Apply Coupon” option to search for any available coupons.

Q. Should I tip my courier?

It’s not necessary to tip your courier. However, if you choose to provide a tip, we ensure that the tip goes directly to the courier.

Q. How can I see my order history?

You can view your order history by selecting “My Account” and going to “Overview” in “Orders”. We will also send you a confirmation email with all your details after you submit your order.

Q. I forgot my password. What do I do?

If you’ve forgotten you password, select “Forget Password” on our login page and we’ll text you a verification code to reset your password.

Q. What should I do if I’m having technical issues with the app?

We hope you never have them! But, if surprisingly this happens, you can contact a customer support representative by emailing us at service@firstdryclean.com or calling us at (980)288-8436 . We are always available to answer your questions.

Q. How do I contact customer support?

You can contact a customer support representative by emailing us at service@firstdryclean.com or calling us at (980)288-8436.

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